Strategic Crisis Management Training

The event is expried

This interactive and participative course will demonstrate that it is possible for an organisation to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven way of successfully dealing with a crisis. This course will constructively help delegates to develop those essential crisis management skills and reveal how to effectively use advanced techniques that will improve leadership performance at that critical time.

Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This course will ensure you do not make the same mistakes of those other Crisis Managers. Your organisation must be prepared; without delay it needs to identify all potential vulnerabilities, map out the possible crisis scenarios and mitigate shortcomings.

This course will feature:

  • Best practice advise drawing on the expertise of crisis researchers, analysts and practitioners
  • How to consider the main areas of activity: Preparation, Planning, Response and Recovery
  • Getting the maximum from emergency responders and crisis management teams
  • How to avoid mis-management and so make a bad situation worse
  • Managing yourself and others, make judgements, redefine standards, establish options

This training program aims at:

  • Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
    Develop strategies so ensuring you and your organisation responds efficiently and effectively
    Understand the five deadly leadership behaviours and six winning strategies in a crisis
    Learn the fundamentals of organising and managing Crisis or Emergency Control Centres
    Acquire step-by-step guide on how to plan for more beneficially rewarding multi-agency exercises

This training program is designed to target the following:

  • The head of Departments.
  • The Executive directors.
  • the Board Members.

This course is divided into two interrelated and integrated sides, which are theoretical and practical, so that there will be discussions for the ideas and supporting it with practical, comprehensive case studies it will cover the following:

Day One
What should be in place before the event?
Understanding Crisis Management and how to manage a Crisis
Consider the complete range of risks facing businesses in the 21st century
Crisis Managers – Roles & Responsibilities – manage the issue before it becomes a Crisis
Who else inside and outside the organisation should be involved?
Five deadly Leadership behaviours & Six winning strategies
Understanding ‘denial-curve’ and ‘group-think’ syndromes

Day Two
Pre-planning, who and what else should be considered?
Case Studies, why some companies fail and others survive?
Who owns the mitigation process?
Developing and Implementing Emergency Plans
Crisis Management and Communications. Emergency Centre/s
Developing and implementing a Business Continuity Management (BCM) strategy
Business Impact Analysis. Case Study and Workshop

Day Three
Dealing with a crisis – the ‘communications’ perspective
Command and Control Issues. Operational, Tactical and Strategic
On Scene Crisis Management, essential elements for success
Reputation Management – Managing the Media.
Organising a Press Conference & step by step guidance on how to conduct TV interviews
BP Press Conferences – What went wrong?
Exercise: Crisis Communications Strategy

Day Four
Incident Management & Aftermath
Alerting and Warning. Case Studies. What can go right and what can go wrong
Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
Major Incident Simulation – Role Playing Workshop
Potential Psychological & Welfare problems in Crisis Management
How to improve staff morale and confidence in the process
Questionnaire, are your batteries in good condition?

Day Five
Essential post incident actions
Exercises: a programme of learning and of validating plans and procedures;
How to get advantageous results from an exercise
Post Incident evaluations, de-briefing skills – managing the de-briefs – hot and cold
Critique report writing, executive summaries and recommendations
Closing the loop. Implementing the recommendations, continuing the process
3 disastrous Case Studies with the same cause, are we learning from others?



CODE          MNG215

START        09:00 AM – FEB 4 2018

END    12:30 PM – FEB 15 2018

 London , Hyde Park

 +44 208720697


11400 USD + VAT

Register for this event

Leave a reply

Course Details

December 23, 2020 7:01 pm
January 20, 2021 7:01 pm