Leadership and Management Skills for Supervisors Training

The event is expried

As people progress in their career and are promoted they soon realise that new skills are required to manage other people and to lead teams effectively. This programme will provide a framework to understand the key drivers of leadership and management success and a toolbox of essential team leadership and management skills.
The key team leadership and management skills, and when to use them
How to motivate and coach teams to higher performance.

This training program aims at:

  • Understand the difference between managing and leading
  • Explore the main drivers of leadership and management success
  • Understand the key leadership and management skills, including:
    • goal-setting and motivation
    • impact and influence
    • customer service
    • emotional intelligence
    • delegation
    • time management
    • listening, feedback, appraisal and learning
    • managing conflict and challenge
    • performance management
    • reporting up (how to manage your boss)
    • profit and loss
    • coaching for performance
    • change and transition
    • personal development
  • Create a personal development plan based on the above skills

This training program is designed to target the following:

  • The Senior Management Team members.
  • The supervisors of all departments.
  • The potential junior staff members who will prepared to get supervising roles.

This course is divided into two interrelated and integrated sides, which are theoretical and practical, so that there will be discussions for the ideas and supporting it with practical, comprehensive case studies it will cover the following:

Day One
The history of leadership
The difference between leadership and management
How leadership drives performance
The leadership cycle: daily, weekly, monthly, …
Leadership toolbox: the key leadership and management skills
Personal leadership inventory
Day Two
Leadership Purpose
Vision and mission
Purpose and potential
Presentation skills and personal impact
Mindset and resilience
How to create alignment: personal, team and business goals
Connecting with customers (internal and external)
Day Three
Team Power
Mindset and motivation
Limiting beliefs and other brakes on performance
Emotional intelligence and influence
Teamwork and trust
Deep listening
Reflection and learning
Day Four
Team Performance
Effective delegation
Coaching for performance: theory
Coaching for performance: practice
Team coaching
Mission control: managing people and projects
Time management and profit
Day Five
Managing People and Change
Theories of change: why we find change hard / how to make it easy
Giving and receiving feedback
Difficult conversations and conflict
Working relationships (managing up and down)
Leadership and management skills: summary
Personal development plans


CODE          MNG215

START        09:00 AM – FEB 4 2018

END    12:30 PM – FEB 15 2018

 London , Hyde Park

 +44 208720697



11400 USD + VAT

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Course Details

November 19, 2020 7:01 pm
November 26, 2020 7:01 pm